Privacy Policy

Updated September 12th, 2024

Who we are


We are The Grateful Head and we strive to be a world renowned genetic repository by collaborating some of the strongest genetic collections worldwide, specializing in tissue culture plants, hemp genetics, that are pathogen and virus-free strains.


Our website address is: https://www.the-grateful-head.com.

1. Introduction

Purpose of the Policy

At The Grateful Head, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website and use our services, including those provided through WooCommerce and Cloudflare. By using our website, you agree to the terms of this Privacy Policy.

Scope of the Policy

This Privacy Policy applies to all users of our website, including visitors, customers, and any other individuals who interact with our services. It covers information collected through our website, any related subdomains, and our e-commerce platform powered by WooCommerce. Additionally, it addresses the role of Cloudflare in ensuring the security and performance of our website.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the information below:


The Grateful Head
100 Randall Rd
PO Box 1004
Wrentham MA 02093
508 207 0938
steve@the-grateful-head.com

For any issues related to data protection, you may also reach out to our Data Protection Officer:

Tree Interactive
Email: dpo@treeinteractive.com

We are dedicated to addressing your inquiries promptly and ensuring your privacy is protected.

Website Store

Our website uses WooCommerce, a trusted e-commerce platform, to facilitate your shopping experience. When you make a purchase, WooCommerce collects essential information such as your name, billing and shipping addresses, email address, and payment details. This information is necessary to process your orders, ensure accurate delivery, and provide customer support. We do not store your payment details on our servers; instead, they are securely processed through WooCommerce’s payment gateways, adhering to strict industry standards to protect your data.

Usage of Collected Data:
The data collected through WooCommerce is used solely for the purpose of fulfilling your orders, managing your account, and enhancing your shopping experience. We may also use your email address to send you updates about your order or to notify you of promotions, if you have opted in for such communications. Rest assured, we do not sell, trade, or share your personal information with third parties, except as required by law or as necessary to complete your transaction. Your privacy and security are our top priorities, and we employ various measures to safeguard your information.

Payment Processor

Data Collection through NMI Payment Plugin:
Our website integrates the NMI Payment Gateway plugin for WooCommerce, a secure and reliable solution for processing online transactions. When you make a purchase, the NMI Payment plugin collects and processes your payment information, including credit card details, billing address, and other necessary transaction-related data. This information is securely transmitted to NMI’s servers for payment processing. We do not store any of your payment details on our servers, as the plugin ensures that all sensitive data is handled with industry-standard encryption and complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.

Usage and Protection of Your Data:
The data collected via the NMI Payment plugin is used solely to process your payments and ensure successful transaction completion. We may retain transaction records for accounting and legal compliance purposes, but your payment information is never shared with unauthorized third parties. NMI, as our payment processor, follows stringent security protocols to protect your data from unauthorized access. Your privacy and security are paramount to us, and we take every measure to work with trusted partners like NMI to ensure your financial information remains safe and confidential.

Dropshipping Partners

Data Collection through Dropshipping Pro Plugin:
Our website uses the Dropshipping Pro for WooCommerce plugin to streamline the order fulfillment process with our dropshipping partners. When you place an order, the plugin collects necessary information such as your name, shipping address, and order details. This information is securely transmitted to our selected dropshipping suppliers to ensure your products are delivered accurately and promptly. We do not share your payment information with these suppliers; only the data required to fulfill your order is shared.

Usage and Protection of Your Information:
The information collected and transmitted via the Dropshipping Pro plugin is used exclusively to fulfill your orders and ensure a smooth delivery process. We work with trusted dropshipping partners who are committed to maintaining the confidentiality and security of your data. Your personal information is never used for marketing purposes by our dropshipping suppliers, and we do not sell or share your data with unauthorized third parties. We prioritize your privacy and take all necessary measures to protect your information throughout the order fulfillment process.

Formidible Forms

Data Collection through Formidable Forms:
Our website utilizes the Formidable Forms plugin to create and manage online forms, allowing us to collect information such as your name, email address, and any other details you provide through our contact, registration, or feedback forms. The data you submit through these forms is stored securely on our servers and is used solely for the purpose for which it was collected, whether that be responding to inquiries, processing registrations, or gathering feedback to improve our services.

Usage and Protection of Your Information:
The information collected via Formidable Forms is never shared with third parties unless explicitly stated or required by law. We implement various security measures to ensure the data you provide remains confidential and protected from unauthorized access. We use your information only to fulfill your requests, provide customer support, or enhance your experience on our website. Rest assured, we are committed to maintaining your privacy and safeguarding any personal data you share with us.

Site Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 
Data Collection through Meow Apps Image Gallery Plugin:

Our website uses the Meow Apps Image Gallery plugin to display images and enhance your browsing experience. This plugin allows us to organize and showcase images in a visually appealing way, but it does not collect or store personal information directly from users. Any interactions you have with the galleries, such as viewing or clicking on images, are not tracked by the plugin itself. However, if you leave comments, like, or share images, the data you provide may be collected and stored, depending on the features enabled on our site.

Usage and Protection of Your Information:
While the Meow Apps Image Gallery plugin does not directly collect personal data, any information you voluntarily provide when interacting with image galleries (e.g., through comments or shares) is protected according to our general data protection practices. We do not share this information with third parties unless required by law. We are committed to safeguarding your privacy and ensuring that any data collected through interactions with our image galleries is handled with the utmost care and security.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.